1. Acceptance of Terms
By accessing and using the services provided by Attardi Grooming ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Description of Services
Attardi Grooming provides professional pet grooming services including:
- Full grooming packages (wash, cut, nail trim, ear cleaning)
- Bath and brush services
- Health and wellness care
- Specialized treatments for pets with special needs
- Consultation services
3. Appointment Booking and Cancellation
Booking Policy
- Appointments must be scheduled in advance
- A valid contact number is required for all bookings
- Pet health information must be disclosed at booking
- Special requirements must be communicated in advance
Cancellation Policy
- Cancellations must be made at least 24 hours in advance
- Late cancellations (less than 24 hours) may incur a fee
- No-shows will be charged the full service fee
- Emergency cancellations will be considered on a case-by-case basis
4. Payment Terms
- Payment is due at the time of service
- We accept cash, credit cards, and digital payments
- Prices are subject to change with reasonable notice
- Additional services requested during appointment may incur extra charges
- Deposits may be required for certain services
5. Pet Health and Safety Requirements
Vaccination Requirements
- All pets must be up-to-date with vaccinations
- Proof of vaccination may be requested
- Pets showing signs of illness will not be serviced
Health Disclosure
- Pet owners must disclose any health conditions
- Aggressive behavior or anxiety issues must be reported
- Medication or special care requirements must be communicated
- Any previous grooming incidents must be disclosed
6. Liability and Risk
Our Responsibility
- We maintain comprehensive insurance coverage
- Our groomers are trained professionals
- We follow industry best practices and safety protocols
- Emergency veterinary care will be sought if needed
Client Responsibility
- Accurate health information must be provided
- Pet behavior characteristics must be disclosed
- Current contact information must be maintained
- Pickup must be completed within agreed timeframes
Limitation of Liability
While we take every precaution to ensure pet safety, grooming services involve inherent risks. Our liability is limited to the cost of veterinary care for injuries directly caused by our negligence, up to a maximum of $2,000 AUD per incident.
7. Website Use
Acceptable Use
- Use the website only for lawful purposes
- Do not attempt to compromise website security
- Respect intellectual property rights
- Provide accurate information in all communications
Prohibited Activities
- Posting false or misleading information
- Attempting to hack or disrupt services
- Using automated systems to access the website
- Violating any applicable laws or regulations
8. Intellectual Property
All content on our website, including text, images, logos, and designs, is protected by copyright and trademark laws. You may not use our intellectual property without written permission.
9. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
10. Communication and Marketing
- We may contact you regarding appointments and services
- Marketing communications require your consent
- You may opt-out of marketing communications at any time
- Service-related communications are necessary and cannot be opted out
11. Dispute Resolution
Complaints Process
- Contact us directly to resolve any issues
- We will investigate all complaints promptly
- Written complaints will receive written responses
- We aim to resolve disputes within 14 days
Governing Law
These terms are governed by Australian law, specifically the laws of Victoria. Any disputes will be resolved through the appropriate courts in Melbourne, Victoria.
12. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be posted on our website and will take effect immediately unless otherwise specified. Continued use of our services constitutes acceptance of modified terms.
13. Termination
We reserve the right to refuse service or terminate our relationship with clients who:
- Violate these terms of service
- Provide false information
- Behave inappropriately toward staff
- Fail to meet payment obligations
14. Contact Information
For questions about these Terms of Service, please contact us:
15. Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.